Here are some Good Conflict Management tips for Project Managers
When there is conflict among team members, project managers must build consensus; in other words, get everyone to agree. When dealing with conflicts, you must be patient, listen, and be careful to keep your emotions out of it.
The first step to dealing with conflict is to identify it. This is not always an easy process. Some team members will go out of their way to hide conflict from the project manager, while others will seek to misdirect the source of the conflict as a way of avoiding the situation.
Once identified, care must be taken to select the proper conflict resolution strategy. The goal of conflict resolution is to encourage trust and solicit feedback from everyone, (especially quiet/introverted members of the team). Acknowledge that there is disagreement, but focus your efforts on the commonalities.
Be proactive. Prevent the conflict with good policies, processes, and especially relationships. The best
defense is a good offense.
Attack the problem, not the person.
Focus on what can be done.
Encourage effective conversations.
Accept ownership or responsibility.
Find the root cause.
Let each side air its grievances in a controlled atmosphere with no interruptions; give each side an equal turn.
Be likable and helpful.
Do not let conflict fester.
Build consensus if necessary.
Use a skilled facilitator.
State your intentions.
Know to whom you are talking. Know your audience. Know your team!
Use effective interpersonal communication strategies, including active listening.
Be congruent in your use of verbals and non-verbals