To make your quality so special, so valuable to your customers, so important to their success, that your products become their only real value choice. you need to accept change. Business leaders who treat change like the enemy will fail at their jobs. Change is the one constant, and successful business leaders must be able to read the ever-changing business environment.
Let your employees know that change never ends. Teach your colleagues to see change as an opportunity— a challenge that can be met through hard work and smarts.
Be ready to rewrite your agenda. AS a leader always encouraged your managers and employees to be prepared to reexamine their agenda and to make changes when necessary.